:root {
  --bg: #eeedf3;
  --card: #ffffff;
  --field: #f3f2f8;
  --ink: #2b2642;
  --muted: #7c7894;
  --purple: #6c4ad6;
  --purple-dark: #5536b8;
  --periwinkle: #8a9ae0;
  --lav: #a993e3;
  --lav-soft: #efeafd;
  --pink: #ec6a9c;
  --pink-soft: #fde7f0;
  --pink-ink: #a8285c;
  --amber: #f4b860;
  --amber-soft: #fdf1dc;
  --amber-ink: #8a5a0c;
  --sky: #74c4f0;
  --sky-soft: #e1f2fc;
  --sky-ink: #1f6690;
  --grey-soft: #ebeaf0;
  --gradient: linear-gradient(160deg, var(--periwinkle) 0%, var(--purple) 100%);
  --r: 26px;
  --r-sm: 16px;
  font-family: "Nunito", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--ink);
}

* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); line-height: 1.55; font-size: 16px; }
a { color: var(--purple); }
h1, h2, h3 { line-height: 1.2; margin: 0 0 .5em; font-weight: 800; letter-spacing: -.01em; }
h1 { font-size: 1.9rem; }
h2 { font-size: 1.2rem; margin-top: 8px; }
h3 { font-size: 1rem; }
p { margin: 0 0 1em; }
svg.i { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }
.center { text-align: center; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.between { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; }

/* Demo strip */
.demobar {
  display: flex; flex-wrap: wrap; gap: 6px 16px; justify-content: space-between; align-items: center;
  background: var(--ink); color: #d9d5ea; font-size: .78rem; padding: 6px 16px; position: relative; z-index: 30;
}
.demobar a, .demobar button { color: #fff; }
.demobar-links { display: flex; gap: 14px; align-items: center; }
.demobar button { background: none; border: 1px solid #5a5478; border-radius: 99px; padding: 1px 10px; font: inherit; cursor: pointer; }

/* Buttons & fields */
.pill {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  font: inherit; font-weight: 800; cursor: pointer; text-decoration: none;
  background: var(--purple); color: #fff; border: 0; border-radius: 99px; padding: 12px 24px;
  transition: transform .15s, background .15s;
}
.pill:hover { transform: translateY(-1px); background: var(--purple-dark); }
.pill.amber { background: var(--amber); color: #fff; }
.pill.amber:hover { background: #eaa847; }
.pill.soft { background: var(--lav-soft); color: var(--purple); }
.pill.outline { background: transparent; color: #fff; box-shadow: inset 0 0 0 2px #fff; }
.pill.outline:hover { background: rgba(255,255,255,.12); }
.pill.block { display: flex; width: 100%; }
.pill.sm { padding: 8px 16px; font-size: .9rem; }
.link { background: none; border: 0; color: var(--purple); font: inherit; font-weight: 700; cursor: pointer; padding: 0; }

label { display: block; font-weight: 700; font-size: .9rem; margin: 0 0 6px; }
input, textarea, select {
  width: 100%; font: inherit; color: inherit; background: var(--field);
  border: 0; border-radius: var(--r-sm); padding: 12px 16px;
}
textarea { min-height: 120px; resize: vertical; }
input:focus, textarea:focus, select:focus { outline: 3px solid var(--lav); outline-offset: 0; }
.field { margin-bottom: 16px; }
.check { display: flex; gap: 10px; align-items: flex-start; font-weight: 600; }
.check input { width: 18px; height: 18px; margin-top: 3px; accent-color: var(--purple); }
.error { background: var(--pink-soft); color: var(--pink-ink); border-radius: var(--r-sm); padding: 10px 14px; font-weight: 700; }
.flash { background: var(--sky-soft); color: var(--sky-ink); border-radius: var(--r-sm); padding: 12px 16px; font-weight: 700; margin-bottom: 18px; }

/* Public (gradient) pages */
.hero { min-height: calc(100vh - 31px); background: var(--gradient); color: #fff; padding: 32px 16px 40px; display: flex; flex-direction: column; align-items: center; }
.hero .brand { color: #fff; font-weight: 800; font-size: 1.3rem; text-decoration: none; margin-bottom: 20px; }
.hero-inner { max-width: 440px; text-align: center; margin: auto 0; }
.hero-inner h1 { font-size: 2.3rem; font-weight: 800; }
.hero-inner h1 span { font-weight: 400; }
.hero-inner p { opacity: .92; font-size: 1.05rem; }
.hero-actions { display: grid; gap: 12px; margin: 28px auto 0; max-width: 300px; }
.hero-actions .pill { padding: 14px 24px; font-size: 1.05rem; }
.link-light { color: #fff; font-weight: 700; margin-top: 6px; }
.art { width: 200px; height: auto; margin: 0 auto 24px; display: block; }
.sheet { background: var(--card); color: var(--ink); border-radius: 32px; padding: 32px 28px; width: 100%; max-width: 460px; }
.crisis-light { background: rgba(255,255,255,.14); border-radius: var(--r); padding: 14px 20px; max-width: 460px; width: 100%; margin-top: 24px; font-size: .9rem; text-align: center; }
.crisis-light a { color: #fff; font-weight: 800; }
.handle { font-weight: 800; font-size: 1.15rem; background: var(--lav-soft); color: var(--purple); padding: 10px 18px; border-radius: 99px; display: inline-block; }
.code { font-weight: 800; font-size: 1.3rem; letter-spacing: .08em; background: var(--ink); color: #fff; padding: 16px; border-radius: var(--r-sm); text-align: center; margin: 10px 0 14px; }
.hint { background: var(--lav-soft); border-radius: var(--r-sm); padding: 12px 16px; font-size: .85rem; margin-top: 18px; }

/* App shell + icon pill nav */
.shell { padding: 32px 32px 48px 136px; max-width: 1240px; margin: 0 auto; }
:root { --spring: cubic-bezier(.34, 1.4, .64, 1); }
@supports (transition-timing-function: linear(0, 1)) {
  :root { --spring: linear(0, .006, .025 2.8%, .101 6.1%, .539 18.9%, .721 25.3%, .849 31.5%, .937 38.1%, .968 41.8%, .991 45.7%, 1.006 50.1%, 1.015 55%, 1.017 63.9%, 1.001 85.2%, 1); }
}
.nav {
  position: fixed; left: 24px; top: 50%; transform: translateY(-50%); z-index: 20;
  width: 72px; overflow: hidden;
  background: var(--gradient); border-radius: 36px; padding: 14px 10px;
  display: flex; flex-direction: column; gap: 8px; box-shadow: 0 12px 30px rgba(108, 74, 214, .28);
  transition: width .6s var(--spring), box-shadow .4s, border-radius .6s var(--spring);
}
.nav:hover, .nav:focus-within { width: 214px; border-radius: 30px; box-shadow: 0 20px 50px rgba(108, 74, 214, .38); }
.nav .blob {
  position: absolute; left: 10px; right: 10px; top: var(--top, 14px); bottom: var(--bottom, 100%);
  background: #fff; border-radius: 99px; box-shadow: 0 4px 14px rgba(43, 38, 66, .14);
  transition: top .5s var(--spring) var(--dt, 0s), bottom .5s var(--spring) var(--db, 0s);
}
.nav.still .blob { transition: none; }
.nav a, .nav button {
  position: relative; z-index: 1; flex-shrink: 0; width: 100%; height: 52px; border-radius: 99px; border: 0; background: transparent;
  display: flex; align-items: center; gap: 14px; padding: 0 15px; font: inherit; font-weight: 800; white-space: nowrap;
  color: rgba(255,255,255,.85); cursor: pointer; text-decoration: none; transition: color .25s;
}
.nav a svg, .nav button svg { transition: transform .4s var(--spring); }
.nav a:hover svg, .nav button:hover svg { transform: scale(1.15); }
.nav .lit { color: var(--purple); }
.nav a.new { background: var(--amber); color: #fff; }
.nav .lbl { opacity: 0; transform: translateX(-10px); transition: opacity .15s, transform .3s var(--spring); }
.nav:hover .lbl, .nav:focus-within .lbl { opacity: 1; transform: none; transition-delay: .1s; }
.nav .gap { flex-shrink: 0; height: 1px; background: rgba(255,255,255,.25); margin: 4px 10px; }
.nav .dot { position: absolute; top: 6px; left: 32px; min-width: 18px; height: 18px; border-radius: 99px; background: var(--pink); color: #fff; font-size: .7rem; font-weight: 800; display: grid; place-items: center; padding: 0 4px; }

@media (prefers-reduced-motion: reduce) {
  .nav, .nav .blob, .nav .lbl, .nav svg { transition: none !important; }
}

/* Cards */
.card { background: var(--card); border-radius: var(--r); padding: 22px 24px; margin-bottom: 18px; }
.card h3 { margin-bottom: 12px; }
.stack > * + * { margin-top: 12px; }
.cols { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; align-items: start; }
.section-title { display: flex; justify-content: space-between; align-items: baseline; margin: 28px 0 12px; }
.section-title h2 { margin: 0; }
.empty { background: var(--card); border-radius: var(--r); padding: 28px; text-align: center; color: var(--muted); }

.welcome {
  background: var(--gradient); color: #fff; border-radius: 32px; padding: 32px;
  display: flex; justify-content: space-between; align-items: center; gap: 20px; margin-bottom: 24px;
}
.welcome h1 { font-size: 2rem; }
.welcome p { opacity: .92; font-size: 1.05rem; }
.welcome .art { width: 150px; margin: 0; }

.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 16px; margin-bottom: 8px; }
.tile { border-radius: var(--r); padding: 20px 22px; text-decoration: none; color: var(--ink); display: block; transition: transform .15s; }
a.tile:hover { transform: translateY(-2px); }
.tile .n { font-size: 2.2rem; font-weight: 800; line-height: 1.1; }
.tile .l { font-weight: 700; font-size: .9rem; opacity: .8; }
.pink { background: var(--pink-soft); color: var(--pink-ink); }
.lav { background: var(--lav-soft); color: var(--purple-dark); }
.amber-bg { background: var(--amber-soft); color: var(--amber-ink); }
.sky { background: var(--sky-soft); color: var(--sky-ink); }
.white { background: var(--card); }

/* Conversation cards */
.tcard {
  display: flex; gap: 14px; align-items: flex-start; background: var(--card); border-radius: var(--r);
  padding: 18px 20px; text-decoration: none; color: var(--ink); transition: transform .15s;
}
.tcard + .tcard { margin-top: 12px; }
.tcard:hover { transform: translateX(3px); }
.tcard .body { flex: 1; min-width: 0; }
.tcard .snippet { color: var(--muted); display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin: 2px 0 8px; }
.tcard strong { font-size: 1.02rem; }
.avatar { width: 46px; height: 46px; border-radius: 16px; display: grid; place-items: center; font-weight: 800; font-size: .95rem; flex-shrink: 0; text-transform: uppercase; }

.badge { display: inline-block; font-size: .72rem; font-weight: 800; letter-spacing: .02em; padding: 4px 10px; border-radius: 99px; background: var(--grey-soft); color: var(--muted); white-space: nowrap; }
.badge.low { background: var(--sky-soft); color: var(--sky-ink); }
.badge.medium { background: var(--amber-soft); color: var(--amber-ink); }
.badge.high { background: var(--pink-soft); color: var(--pink-ink); }
.badge.open { background: var(--pink); color: #fff; }
.badge.waiting { background: var(--sky-soft); color: var(--sky-ink); }
.badge.new { background: var(--amber); color: #fff; }
.badge.manager { background: var(--lav-soft); color: var(--purple); }
.badge.responder { background: var(--sky-soft); color: var(--sky-ink); }

/* Speech bubbles */
.thread-head { display: flex; gap: 14px; align-items: center; margin-bottom: 20px; }
.back { width: 44px; height: 44px; border-radius: 50%; background: var(--card); display: grid; place-items: center; color: var(--ink); flex-shrink: 0; }
.bubbles { display: flex; flex-direction: column; gap: 28px; margin-bottom: 28px; }
.bubble { position: relative; max-width: 78%; padding: 18px 22px; border-radius: var(--r); background: var(--card); align-self: flex-start; border-bottom-left-radius: 0; }
.bubble::after { content: ""; position: absolute; bottom: -16px; left: 0; width: 24px; height: 16px; background: inherit; clip-path: polygon(0 0, 100% 0, 0 100%); }
.bubble.mine { align-self: flex-end; background: var(--lav); color: #fff; border-bottom-left-radius: var(--r); border-bottom-right-radius: 0; }
.bubble.mine::after { left: auto; right: 0; clip-path: polygon(0 0, 100% 0, 100% 100%); }
.bubble .meta { font-size: .78rem; font-weight: 700; opacity: .7; margin-bottom: 4px; }
.bubble .text { white-space: pre-wrap; }
.composer { background: var(--card); border-radius: var(--r); padding: 18px; }
.composer textarea { background: var(--field); }
.composer .row { margin-top: 12px; }

/* Staff thread layout */
.thread-grid { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 24px; align-items: start; }
.kv { display: grid; grid-template-columns: auto 1fr; gap: 6px 14px; font-size: .9rem; margin: 0 0 16px; }
.kv dt { color: var(--muted); font-weight: 600; }
.kv dd { margin: 0; font-weight: 700; }
.note { background: var(--amber-soft); border-radius: var(--r-sm); padding: 12px 14px; font-size: .9rem; }
.note + .note { margin-top: 10px; }
.note .meta { font-size: .76rem; color: var(--amber-ink); font-weight: 700; }
.note .text { white-space: pre-wrap; }
.note-form { margin-top: 12px; }
.note-form textarea { min-height: 70px; font-size: .92rem; }
.internal { display: inline-block; font-size: .72rem; font-weight: 800; color: var(--amber-ink); background: var(--amber-soft); padding: 3px 10px; border-radius: 99px; margin-bottom: 12px; }

/* Filters */
.tabs { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 18px; }
.tabs a { padding: 8px 16px; border-radius: 99px; text-decoration: none; background: var(--card); color: var(--ink); font-weight: 700; font-size: .9rem; }
.tabs a span { color: var(--muted); margin-left: 4px; }
.tabs a.on { background: var(--purple); color: #fff; }
.tabs a.on span { color: rgba(255,255,255,.75); }

/* Grids of people */
.grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 16px; }
.person { background: var(--card); border-radius: var(--r); padding: 20px; text-decoration: none; color: var(--ink); display: block; transition: transform .15s; }
a.person:hover { transform: translateY(-2px); }
.person .top { display: flex; gap: 12px; align-items: center; margin-bottom: 14px; }
.person .facts { display: flex; gap: 16px; font-size: .85rem; color: var(--muted); font-weight: 600; margin-top: 12px; }
.person select { padding: 8px 12px; font-size: .9rem; }

/* Service user rows + filters */
.filterbar { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; background: var(--card); border-radius: var(--r); padding: 12px; margin-bottom: 14px; }
.search { flex: 1; min-width: 220px; position: relative; margin: 0; }
.search svg { position: absolute; left: 16px; top: 50%; transform: translateY(-50%); color: var(--muted); width: 20px; height: 20px; }
.search input { padding-left: 46px; border-radius: 99px; }
.filterbar select { width: auto; border-radius: 99px; padding-right: 36px; }
.chips { display: flex; gap: 6px; flex-wrap: wrap; }
.chips button { font: inherit; font-weight: 700; font-size: .88rem; border: 0; cursor: pointer; padding: 9px 14px; border-radius: 99px; background: var(--field); color: var(--ink); transition: background .15s; }
.chips button:hover { background: var(--lav-soft); }
.chips button.on { background: var(--purple); color: #fff; }
.chips button.high.on { background: var(--pink); }
.chips button.medium.on { background: var(--amber); }
.chips button.low.on { background: var(--sky); }
.urow {
  display: grid; grid-template-columns: minmax(220px, 2.2fr) 1fr 1.3fr .6fr 1fr 24px; gap: 16px; align-items: center;
  background: var(--card); border-radius: var(--r-sm); padding: 12px 20px; text-decoration: none; color: var(--ink);
  transition: transform .2s var(--spring), box-shadow .2s;
}
.urow + .urow { margin-top: 10px; }
a.urow:hover { transform: translateX(4px); box-shadow: 0 6px 18px rgba(43, 38, 66, .06); }
.urow[hidden] { display: none; }
.urow .who { display: flex; gap: 12px; align-items: center; min-width: 0; }
.urow .avatar { width: 40px; height: 40px; border-radius: 14px; font-size: .85rem; }
.urow .chev { color: var(--muted); display: flex; }
.urow-head { background: none; padding-top: 0; padding-bottom: 0; font-size: .72rem; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.urows-count { margin: 0 0 10px 4px; }

/* Signposting */
.signs { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px; }
.sign { border-radius: var(--r); padding: 20px; text-decoration: none; display: flex; flex-direction: column; gap: 6px; transition: transform .15s; }
.sign:hover { transform: translateY(-2px); }
.sign .ic { width: 42px; height: 42px; border-radius: 14px; background: rgba(255,255,255,.7); display: grid; place-items: center; margin-bottom: 6px; }
.sign strong { font-size: 1.05rem; }
.sign .big { font-size: 1.3rem; font-weight: 800; }
.sign span { font-size: .88rem; opacity: .85; }
.crisis-strip { background: var(--pink-soft); color: var(--pink-ink); border-radius: 99px; padding: 10px 20px; font-size: .88rem; font-weight: 700; margin-bottom: 22px; display: flex; gap: 10px; align-items: center; }
.crisis-strip a { color: inherit; }

/* Stats */
.bars { display: flex; align-items: flex-end; gap: 10px; height: 160px; }
.bars div { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; height: 100%; font-size: .78rem; font-weight: 700; color: var(--muted); gap: 4px; }
.bars .bar { width: 100%; max-width: 44px; background: var(--lav); border-radius: 12px; min-height: 6px; }
.hbar { display: grid; grid-template-columns: 90px 1fr 28px; gap: 10px; align-items: center; font-size: .9rem; font-weight: 700; margin-bottom: 10px; }
.hbar .track { background: var(--field); border-radius: 99px; height: 12px; overflow: hidden; }
.hbar .fill { height: 100%; border-radius: 99px; background: var(--lav); }

/* Audit table */
.table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.table th, .table td { text-align: left; padding: 12px 14px; }
.table th { font-size: .75rem; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.table tbody tr:nth-child(odd) td { background: var(--field); }
.table tbody tr td:first-child { border-radius: 12px 0 0 12px; }
.table tbody tr td:last-child { border-radius: 0 12px 12px 0; }
.table-wrap { overflow-x: auto; }

.staff-login { display: grid; gap: 10px; }
.staff-login button { text-align: left; background: var(--field); border: 0; border-radius: var(--r-sm); padding: 14px 16px; font: inherit; cursor: pointer; display: flex; justify-content: space-between; align-items: center; gap: 10px; }
.staff-login button:hover { background: var(--lav-soft); }

@media (max-width: 900px) {
  .cols, .thread-grid { grid-template-columns: 1fr; }
}

@media (max-width: 760px) {
  .urow { grid-template-columns: 1fr auto 20px; }
  .hide-sm { display: none; }
  .shell { padding: 20px 16px 120px; }
  .nav {
    top: auto; bottom: 14px; left: 12px; right: 12px; transform: none;
    flex-direction: row; justify-content: space-between; overflow-x: auto; padding: 8px 10px;
  }
  .nav, .nav:hover, .nav:focus-within { width: auto; border-radius: 99px; }
  .nav a, .nav button { width: 46px; height: 46px; padding: 0; justify-content: center; }
  .nav a.on { background: #fff; color: var(--purple); }
  .nav .lit:not(.on) { color: rgba(255,255,255,.85); }
  .nav .blob, .nav .lbl { display: none; }
  .nav .dot { left: auto; right: 2px; top: 2px; }
  .nav .gap { width: 1px; height: auto; margin: 10px 2px; }
  .welcome { padding: 24px; border-radius: var(--r); }
  .welcome .art { display: none; }
  .welcome h1, h1 { font-size: 1.6rem; }
  .bubble { max-width: 92%; }
  .card { padding: 18px; }
  .hero-inner h1 { font-size: 1.9rem; }
  .sheet { padding: 26px 20px; }
}

/* Quick exit */
.quick-exit {
  position: fixed; top: 44px; right: 16px; z-index: 40; display: flex; gap: 8px; align-items: center;
  background: var(--ink); color: #fff; border: 0; border-radius: 99px; padding: 10px 18px;
  font: inherit; font-weight: 800; cursor: pointer; box-shadow: 0 8px 20px rgba(43, 38, 66, .25);
}
.quick-exit:hover { background: #000; }
.quick-exit svg { width: 18px; height: 18px; }

/* Demo view switcher */
.viewas { display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.viewas button.on { background: #fff; color: var(--ink); border-color: #fff; }

/* Alerts, escalation, presence */
.banner { display: flex; gap: 12px; align-items: flex-start; border-radius: var(--r); padding: 14px 18px; margin-bottom: 14px; font-size: .92rem; }
.banner p { margin: 6px 0 10px; }
.banner > svg { margin-top: 1px; }
mark { background: #ffd0e1; color: var(--pink-ink); border-radius: 6px; padding: 0 4px; font-weight: 800; }
.badge svg { width: 12px; height: 12px; vertical-align: -2px; }
.bubble .meta svg { width: 14px; height: 14px; vertical-align: -3px; }
.badge.seen { background: var(--sky-soft); color: var(--sky-ink); }
.badge.escalated { background: var(--pink-ink); color: #fff; }
.badge.urgent { background: var(--pink); color: #fff; animation: pulse 1.8s infinite; }
.badge.live { background: var(--sky-soft); color: var(--sky-ink); }
.badge.live i, .pulse-dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--sky-ink); margin-right: 6px; animation: blink 1.2s infinite; }
.pulse-dot { margin: 6px 0 0; flex-shrink: 0; }
.tcard.alert { box-shadow: inset 5px 0 0 var(--pink); }
.pill.danger { background: var(--pink); }
.pill.danger:hover { background: #d9558a; }
details.escalate { margin-top: 4px; }
details.escalate summary { list-style: none; }
details.escalate summary::-webkit-details-marker { display: none; }
details.escalate[open] summary { background: var(--pink-soft); color: var(--pink-ink); margin-bottom: 14px; }
details.escalate textarea { min-height: 80px; margin-bottom: 10px; }
@keyframes pulse { 0% { box-shadow: 0 0 0 0 rgba(236, 106, 156, .6); } 70% { box-shadow: 0 0 0 8px rgba(236, 106, 156, 0); } 100% { box-shadow: 0 0 0 0 rgba(236, 106, 156, 0); } }
@keyframes blink { 50% { opacity: .3; } }
@media (prefers-reduced-motion: reduce) { .badge.urgent, .badge.live i, .pulse-dot { animation: none; } }
@media (max-width: 760px) { .quick-exit { top: auto; bottom: 86px; right: 12px; } }